Help, when you need it
Everyday help 24x7 on WhatsApp, phone and email — how-to questions, troubleshooting, refreshers for new staff, and an escalation route when it matters.
Reach support
+91 99884 49934 — the fastest route. The running icon on every page of this site is the same door.
Phone
+91 99884 49934 · +91 92144 04396
hello@saleshade.in
Support is included in every plan, around the clock — a trade business does not keep office hours, and neither does its help.
A support promise that keeps office hours is a promise about somebody else's business.
What support covers
The everyday how-do-I questions — at any hour, and without anyone feeling they have used up a favour- Troubleshooting — when something misbehaves — on the evening it misbehaves, not on the next working day
- Refresher training — whenever you bring on new staff; the person who joins later gets the same start as the team trained at go-live
- Updates and improvements — arriving as part of your plan, at no extra cost
Why support works this way — and why it is priced into the product rather than sold beside it — has its own page:
Included on every plan, 24×7, because the product only works if it gets used.
When something needs escalating
An unresolved or urgent issue
Contact support directly with your business name and a short description — a screenshot helps more than a paragraph. It reaches someone who can act on it.
Data and privacy concerns
Their own route: our Grievance Officer, Anurag Rathi, at hello@saleshade.in. The formal process is set out in the privacy policy.