The back of your business, on record — wherever you are

Your godown runs because you are standing in it

Step out for a fortnight and you already know what you come back to.

Be honest about why the back of your business works. You are why.

Your people are not the problem. The record is. The invoice says what was billed. The challan says what should have travelled. Nobody wrote down who packed the box.

Somewhere between the document and the event, the record stops. Today, you are the bridge across that gap.

While you are standing in it

• You know whose pallet that is — the one by the shutter, without asking anyone
• You can look at a loaded tempo — and sense a box is missing
• When two records disagree — you know which one is right

The fortnight you are not

• The count does not match — and nobody can say when it stopped matching
• An order nobody knew was confirmed — sits waiting to become a complaint
• A dealer rings for a status — nobody in the building can give him

You are the missing system. That is the job this replaces.

Every area, one principle

Order to delivery · procurement to production · stock audit · replacements · service · schemes · field.

Every one of those seven runs on presence today — somebody standing there who knows, and above him, you.

The principle that replaces presence is simple. Each area is a chain of physical acts. Every act is recorded by the person doing it, at the moment it happens.

None of this asks your people to work differently. The acts already happen every day.

What changes is what the acts leave behind — a record, instead of a question for you.

Everything Operations covers

Twenty-three areas, grouped the way the work actually runs.

Order to delivery

• What an order management system is — the term, and the honest test for whether you need one
• Order processing — every order through clear stages, each with an owner
• Allotment — which material was set aside for which order
• Checking — what happens when allotted does not match ordered
• Packing — what went into which box, box by box
• Dispatch — proof of what left the godown, local or by transport
• Order tracking — where any order stands, right now
• Dealer portal — dealers place and track their own orders

Solutions and production

• Solution orders — one sale, many components, fulfilled as one job
• Production requisition — the bill of materials becomes material on the move
• Procurement — order what is short, and track it in
• Production — the workshop knows what to make, you see the progress
• Installation — recorded, accepted and closed

Inward, stock and traceability

• Receipts — goods in, reconciled against the supplier's invoice
• Replacements — what came back, in what condition, and what it is worth
• Multi-warehouse — more than one godown, one picture
• Stock audit — physical stock against the books, without shutting down
• Audit trail — who did what, and when

Field and channel

• Sales force — the field team's week, planned and measured
• Dealer schemes — designed, followed up and settled
• Attendance — one check-in covering everyone
• Service requests — a complaint becomes a documented, closed visit
• Reports — what is stuck, flagged, or sitting too long

Ask from anywhere, and get an answer

The question stops needing you in the room.

The dealer sees his own order and stops ringing your desk. The discrepancy has a history instead of a theory. The stock count has photographs.

Nobody argues from memory, because nobody has to.

And nothing waits for you to come back before it can be known.