Cancellation and refund policy
Last updated: 20 August 2026 · Governing entity: Ess Ell Exim Private Limited
One policy, every plan
If you stop using SaleShade during a paid period, the unused portion of that period is refundable on a pro-rata basis, calculated on the number of days remaining and unused. This applies equally to subscription billing and to annual maintenance and renewal charges, on every plan.
The one-time licence fee
The one-time licence fee is refundable within thirty days of purchase, less a deduction for costs already incurred — implementation, configuration, training and any third-party costs — assessed and itemised by us. After thirty days from the date of purchase it is not refundable.
How to request a cancellation or refund
Request by email to hello@saleshade.in or on the official phone numbers listed on the contact page. On acceptance, services are suspended and the refund is issued within thirty days of suspension.
Your data after cancellation
Customer Data is retained for one hundred and eighty days after suspension and remains available for export through that window — or is deleted earlier on your request. The wider data terms live in the terms of service and the privacy policy.