Installation recorded, accepted, and closed
The fitting team is notified on delivery, records progress with images, and closes with the customer's signed acceptance — captured at the doorstep.
The last mile is the one that decides how you are remembered
Everything upstream can go perfectly — the estimate right, the production clean, the delivery on the day — and the business is still judged by what happens in the customer's house.
The last mile is where the money is decided, and it is usually the least recorded mile of the whole order.
The team is notified, and the site reports itself
Notified on the order
When delivery succeeds the fitting team is notified there — no relay, no slip of paper with an address.
The site reports itself
Progress recorded in the app with images, so the desk reads the state of the fitting instead of ringing a man on a ladder.
Two visits, one record
A fitting that runs long stays a single history, so nobody has to reconstruct which visit did what.
Completion is recorded the same way: photographs of the finished work, on the order, before anyone leaves the house.
Acceptance, signed at the doorstep
The close is not a feeling — it is a structured form.
Two memories become one signed form and a set of photographs.The "it isn't finished properly" conversation either never starts, or starts from a signed form and finished-work photographs rather than from two memories.
What installation does not absorb
Installation records- The fitting itself — notified, in progress, completed, accepted
- The finished work — in photographs, before anyone leaves
- The close — ratings, remarks and a signature at the doorstep
A service request records- What went wrong later — a hinge dropped, a panel swollen, weeks after
- Its own visit — with a technician allotted to it
- Before and after images — and its own route to a close
A complaint that arrives weeks later — a hinge dropped, a panel swollen — is not an installation record.
It is a service request, with its own route, its own visit record, and its own before-and-after images.
Every visit leaves a stamp
Notified, in progress, completed, accepted — who and when, with the images and the signature alongside.
The act itself makes the stamp.
Nobody wrote this. Each line is the act of doing the work.The balance payment argument, retired
Finished work in photographs. Acceptance in the customer's own hand.
The last mile stops being the least recorded part of your best orders — and starts being the best documented.
Close one installation with a signed acceptance, and feel the difference at billing.
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