A complaint becomes a documented, closed visit
A complaint arrives by link, becomes a numbered request, gets a technician, before-and-after images, and a signed close — one history, however many visits.
The complaint reached you third-hand, on Thursday
A hinge has dropped in a customer's kitchen.
Field service in these trades fails at the doorstep of the system: the person with the broken product usually has no access to anything of yours. He bought through a dealer. He is not in your software.
So his complaint travels by relay — and relays drop things.
A link anyone can open is the whole trick
A service request enters two ways.
The complaint arrives directly, the day it happens — not through a dealer, three days late, in summary form.
A link he opens on his phone
No app, no account, no relationship with your software. The person with the broken product is usually in none of your systems.
Your own people, in the app
Including dealers on the portal, raising a request against the order it belongs to.
And the same link shows status
Against its number, any time he looks — so the chasing call stops being necessary.
The same link shows him his request's status, against its number, any time he looks.
One request, one technician, one history
One continuous history, however many visits — never three tickets about one hinge.The new request lands on the desk's dashboard, is reviewed, and is allotted to a technician — who arrives with the recorded details instead of a rumour.
One continuous history, however many visits — never three disconnected tickets about one hinge.
The close is the customer's: feedback and a signature on the phone, at the door.
Before-and-after settles three arguments at once
With the customer — was it actually fixed?
With the customer
Was it actually fixed? The after images answer it without anyone raising a voice.
With the dealer
Whose fault was it? The before images were taken at the site, on the day.
With the supplier
Is this a manufacturing defect? Four recorded outcomes, accumulating, answer that better than memory ever will.
One pair of image sets answers all three, and the four recorded outcomes add up over time into something no memory holds: how many complaints are genuine defects, how many are misuse, how many are expectation gaps.
When service becomes a swap, no vouchers move
A warranty replacement raised from a service visit carries no credit or debit note — the product was already sold and paid for; the swap honours an obligation.
The faulty unit joins replacement stock and settles with the supplier later.
Every visit leaves a stamp
Raised, allotted, visited, diagnosed, completed, signed — who and when, with the images alongside.
The act itself makes the stamp.
Nobody wrote this. Each line is the act of doing the work.The hinge gets fixed, and the story says so
The complaint that used to travel by relay now travels by link — numbered, allotted, photographed, signed.
The customer tells his story once, and the record tells it ever after.
Send yourself the link, raise one complaint, and follow it to the signature.
Ask for a demo